Shipping & Returns Policy
About our delivery and returns policy
Can I return or exchange my order?
In accordance with the applicable legislation, you have 14 working days from delivery of the product to reject all or part of your order and return the product (according to art. 44 of law 7/1996 of 15 January on the regulation of retail trade, which was modified by law 47/2002 of 19 December).
Diabla will not accept any such returns after the 14 days have passed.
We pride ourselves on our excellent service, but to ensure fast, problem-free returns you must follow these instructions exactly:
- Contact us as soon as you’re sure the product doesn’t meet your expectations. Remember that you have 14 working days.
- . Send us an email (firstname.lastname@example.org), putting “Returns” in the subject. Explain the reason for returning the order in the body of the text. If the products are damaged or faulty, send us photographs of the damage and provide us with the invoice number. We’ll contact you as soon as possible to deal with your case and make arrangements.
- When returning the product, package the goods carefully so they won’t be damaged during transport, preferably in their original packaging. When you received your package, it should have included a returns form and label. Place the returns form inside the package. Stick the returns label on the outside and remember to remove the old label with your delivery address on it.
- If it’s a small item, you can resent the package via your nearest post office or by courier service. However, whether it’s a small or large package, we can arrange a day and time for our transport service to come and pick it up. The transport agency used by Diabla will contact you directly to arrange to pick it up.
Bear in mind that if the reason for returning the product is not attributable to Diabla, you will be liable for the delivery costs.
Can I cancel an order that I’ve already paid for but that has not yet been delivered?
Yes. Diabla will refund the price minus the shipping costs if it has already been dispatched.
Will they bring my orders right up to the door of my house?
Voluminous goods will be delivered by a transport agency. In this case, unless stated otherwise, the goods will be delivered to the main entrance, as is usual for this type of deliveries. The transport company may contact you by telephone or email to arrange the delivery date and time. Also bear in mind that you will be responsible for disposing of any pallets and packaging waste.